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Augmenting CMM Model to Measure and Enhance Quality of Education

Dr. E. Chandra, D. Francis Xavier Christopher, S. D. Vijaykumar


It focuses specifically on measuring quality and methods to enhance the quality of educational institutions with specific attributes. The CMM models like SW-CMM, People CMM are analyzed and the concern Key Process area (KPA’s) attributes relevant to education industry are implemented with an automation process. Here the quality analysis is done with two popular improvement models which share a common concern with quality & process management – the ISO 9001 Standard & the SW- CMM developed by SEI. The authors then explore the scope of augmenting the SW-CMM model by incorporating additional KPA to meet the special needs of Education Industry.


CMM, ISO Key Process Area (KPA’s), Process framework, Maturity Model, Tool Specification

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